Scheduling
Please arrive 5-10 minutes prior to your appointment time to ensure that you have adequate time for your appointment. This allows us to see all our patients in a timely matter. Because we are in Center City Philadelphia please allow extra time for traffic and parking. If you are more than 15 minutes late for your appointment, you may be asked to reschedule or your appointment may be shortened.
Cancellations
We require 48 hours notice for appointment cancellations. Cancellations can be made via the patient portal or by phone. Appointments not cancelled with 48 hours notice are subject to a forfeiture of your deposit (for initial consultation appointments) or a fee of $25 for follow-up appointments.
Payment
Full payment is due at the time of service. A credit card deposit of $150 is required to hold your initial consultation appointment. This deposit is fully refundable if you cancel via the patient portal email 48 hours before your consultation. The Moday Center does not bill insurance for services rendered. You will be provided with a “superbill” to submit to your insurance for reimbursement if available through your personal policy. We also do not participate with Medicare and we cannot bill Medicare for any services performed at the Moday Center.
Email/Phone messages
Phone messages left during business hours will be returned within 24-48 hours. For any urgent or emergency needs please call your Primary Care physician or call 911. Please note that Dr. Moday and staff cannot provide any medical advice to individuals who are not patients of the practice. Non-clinical questions can be answered via our email address [email protected]. All registered patients should use the HIPAA-secure patient portal message center to communicate with us.
Fragrance/Smoke
Please refrain from smoking prior to your appointment or using any strong fragrances and colognes, or products with strong scents. This also pertains to any family members that may accompany you to the visit.
Dr. Moday’s Practice Tenets
I understand that Dr. Moday is not a primary care doctor and does not provide primary care services. You should maintain an active relationship with a primary care provider in order to insure that those needs are met. Dr. Moday does not admit to any hospital or perform any consultations within any healthcare facility outside of the Moday Center.
The approach of Integrative Medicine and Functional Medicine addresses the underlying causes of disease and uses nutrition, and lifestyle interventions to manage medical problems. We use interventions based on medical literature. However as with any medical or health intervention, there are no guarantees made as to the results of the examinations, tests, diagnoses, or treatment by Dr. Moday/Moday Center.
Dr. Moday does not provide disability evaluations. She does fill out FMLA (family medical and disability Act) forms, or if a letter is required for other reasons, such as medical necessity, these will be charged at $25.00 per letter.
Dr. Moday does not generally use prescription drugs for treatment of her patients. In rare cases when a prescription medication has been written, such as a compounded medication, please allow 24 hours for the medication to be called or faxed in. If the request is made over the weekend the requests will be responded to on Monday morning when the office opens.
Dr. Moday will not fill any prescription medications prescribed by another physician. These should also not be discontinued without first discussing with either Dr. Moday or the prescribing physician and fully understanding the risks and benefits of such an action.
I fully understand and accept the above listed policies, and I do hereby voluntarily consent to evaluation and care with the Moday Center including physical exam and any mutually agreed upon diagnostic testing and treatment recommendation.
